FAQ ｜ Japan Trading Export

Is the car accident-free?: Please check the vehicle information for accident history.
Can you send clear photos of the interior, engine, and underbody?: We can send it.
Does the vehicle have any mechanical issues or rust?: Older vehicles may have issues or rust; please confirm details.
Can you arrange the inspection before shipment?: Inspection is possible.
Do you provide an inspection certificate?: Japanese maintenance records can be issued.
Can you send scanned copies of the documents before the original documents are couriered?: Can be sent via email.
What happens if the car received is not as described?: Returns or exchanges after arrival are difficult to accept. Please confirm any uncertainties beforehand.
Do you offer any warranty or replacement guarantee?: None.
Can I order spare parts from your company in the future?: We can assist if parts are available.
How many days do you take to make the car ready for shipping?: Approximately 2-3 weeks. (At from NTC to Japan port)
What will happen if i paid the deposit but you could not ship the car?: Refunds cannot be issued for issues arising from customer circumstances. If shipment becomes impossible due to our fault, we will refund.
How much is the shipping fee?: The total cost of shipping depends on the vehicle size and the final destination. RoRo (Roll-on/Roll-off) shipping is available to certain countries, while container shipping is available to all destinations. Upon receiving your inquiry, our logistics team will provide a comprehensive quotation that includes both the vehicle price and the applicable shipping charges. Please feel free to contact us to receive your quotation for free.
What payment methods do you accept — T/T, PayPal, or others?: We accept the following payment methods: ・Bank Transfer (T/T)
Is there a minimum deposit required before shipment?: Yes. A minimum deposit of 30% of the total amount is required prior to shipment.
Can I track my shipment online?: Yes. Once the Bill of Lading (B/L) has been issued, we will provide you with the corresponding tracking number and website link, allowing you to monitor your shipment status in real time.
What happens if the car received is not as described?: Prior to shipment, we provide our clients with detailed photographs, comprehensive vehicle information, and any available inspection reports to ensure full transparency regarding the vehicle’s condition. Should any concerns arise after delivery, we will review the matter on a case-by-case basis and discuss possible solutions directly with the client.
Do you offer any warranty or replacement guarantee?: At present, we do not provide a warranty or replacement guarantee.
What happens if the vehicle cannot be shipped after the deposit has been paid?: If shipment cannot be arranged due to circumstances on our side, the deposit will be fully refunded without delay. However, please note that the buyer is responsible for preparing all necessary import documents and complying with local regulations in the destination country. If shipment or delivery fails due to the buyer’s own circumstances, the company cannot assume responsibility or issue a refund.